This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
WHO SHOULD ATTEND
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include, customer service adviser, data entry operator, general clerk, payroll officer, typist, and word processing operator.
Packaging Rules – http://training.gov.au/Training/Details/BSB30415
- Total number of units = 13
- 2 core units plus
- 11 elective units
- 7 elective unitsmust be selected from the Group A units listed below
The remaining 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed training package or accredited course at the same qualification level. If not listed below 2 of the electives units may be selected from a Certificate II or Certificate IV qualification.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.
- BSBITU307 Develop keyboarding speed and accuracy
- BSBWHS201 Contribute to health and safety of self and others
Group A units
- BSBFIA302 Process payroll
- BSBFIA303 Process accounts payable and receivable
- BSBFIA304 Maintain a general ledger
- BSBADM307 Organise schedules
- BSBITU302 Create electronic presentations
- BSBITU303 Design and produce text documents
- BSBITU304 Produce spreadsheets
- BSBITU306 Design and produce business documents
- BSBITU309 Produce desktop published documents
- BSBWRT301 Write simple documents
Group B units
- BSBCUS301 Deliver and monitor a service to customers
- BSBDIV301 Work effectively with diversity
- BSBFIA301 Maintain financial records
- BSBADM302 Produce texts from notes
- BSBADM303 Produce texts from audio transcription
- BSBADM311 Maintain business resources
- BSBINM301 Organise workplace information
- BSBINM302 Utilise a knowledge management system
- BSBINM303 Handle receipt and despatch of information
- BSBINN201 Contribute to workplace innovation
- BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
- BSBCMM301 Process customer complaints
- BSBITU301 Create and use databases
- BSBITU305 Conduct online transactions
Work Health and Safety
- BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Product Skills and Advice
- BSBPRO301 Recommend products and services
- BSBSUS201 Participate in environmentally sustainable work practices
- BSBWOR204 Use business technology
- BSBWOR301 Organise personal work priorities and development
- BSBWOR302 Work effectively as an off-site worker
Nominal Hours: 420
This qualification will provide participants with the knowledge and skills to:
- Use word processing packages, spreadsheets or databases to produce written correspondence and reports and rectify discrepancies or errors in documentation and transactions.
- Provide office administration services, allocate resources to workplace tasks and requirements.
- Develop practical responses to common breakdowns in workplace systems and procedures.
- Collect, analyse and organise workplace data and identify risk factors and take action to minimise risk.
- Organise meeting schedules for clients and colleagues and negotiate alternative arrangements.
DURATION AND DELIVERY OPTIONS
Candidates undertaking this course will have up to 12 months (1 year) for completion using one of the following study options.
This course is available public course and mixed mode delivery. Our public courses are conducted over 4 days.
If a student believes they already have the knowledge, skills and competencies making them eligible for recognition of prior learning in this course they may apply to participate in the RPL processes.
Contact the team at Compass Assurance Training for more information and an assessment.
PREREQUISITES / ENTRY REQUIREMENTS
There are no entry requirements for this qualification, however students will require language, literacy and numeracy skills at a level enabling the understanding of materials and to complete routine tasks.
Suggested pathways for candidates considering this qualification include either BSB20115 Certificate II in Business or other relevant qualification/s or vocational experience assisting in a range of support roles without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include administration assistant, clerical worker, data entry operator, information desk clerk, office junior or receptionist.
Pathways from the qualification
After achieving this qualification candidates may undertake BSB40515 Certificate IV in Business Administration.
Note to students: Training is provided by Compass Assurance Training (RTO88194) with Qualifications and Statements of Attainment issued by Parasol EMT Pty Ltd (RTO2551).